Shipping & Returns
SHIPPING & RETURNS POLICY
Styx Solutions Ltd will endeavour to ship within 48 hours of receiving the order via our website or other sales platforms. The cut of time each day to process orders is 2:00pm
We regret we cannot ship to PO Boxes.
For international customers, we can obtain freight costs to your address, we may need a business GST or VAT number for exporting purposes.
IMPORTANT NOTE:
Dispatch operation hours: 8.00am – 4.00pm Monday – Thursday
8:00am - 12:00pm Friday
Delivery time – North Island
Standard North Island deliveries - within 2-3 working days from the point of dispatch.
Rural deliveries – up to five working days from the point of dispatch for areas classed as rural by our carriers.
We can ship to nominated addresses of the customer’s choice such as a rural supply store, or a freighting depot for collection.
Delivery time – South Island
Standard South Island deliveries – within 1-2 working days from the point of dispatch.
Rural deliveries – up to three working days from the point of dispatch for areas classed as rural by our carriers.
Please note that Styx Solutions Ltd will not be liable for any costs incurred or damages due to late delivery of freight.
Overnight/Saturday deliveries – IMPORTANT
Styx Solutions Ltd is unable to provide/guarantee overnight/Saturday deliveries under any circumstances. If you urgently require Styx Solutions Ltd exclusive product and the above shipping times are unsatisfactory, we apologize for the inconvenience.
RETURNS POLICY
We are happy to take undamaged, unused and if packaged unwrapped product back into stock, less a 15% re stocking fee and the balance applied as a credit to the buyer’s account. Return of product is at the buyer’s expense. Any returned product that goes missing or is lost during the freight process is not the responsibility of Styx Solutions Ltd. No Credits will be issued until the returned stock is processed back into our warehouse.
You must ensure that when placing your order, you require everything that is in your shopping cart and that accidental additions have not been made.
Any costs incurred due to incorrectly entered personal information are the responsibility of the buyer.